Overview
Please do not ship Live Items back to Artisan Mushrooms. If you suspect that your Live Item is damaged or defective, contact Artisan Mushrooms immediately. Our Customer Service team will assist you.
Artisan Mushrooms does not accept returns of live items.
Below, you will find information pertaining to returns of non-live items for various reasons.
Defective/damaged merchandise
Artisan Mushrooms will replace defective merchandise free of charge provided that the following steps are taken:
Damaged/defective merchandise must be reported to Artisan Mushrooms within 10 business days from the day of receipt. Failure to report damaged/defective products in a timely manner may result in additional fees for replacement.
Customers notifying Artisan Mushrooms of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available. When notifying us of a return, please have your order number available.
Having informed Artisan Mushrooms of the intent to return product, please ship defective item(s) back to Artisan Mushrooms with sufficient and appropriate packaging. Please include the original box and packaging when possible, so that we can assess the package upon receipt.
Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
Replacements will be shipped out once defective merchandise has been returned and evaluated for damage. This process will take place as quickly as possible, but may take up to 2 weeks.
Artisan Mushrooms will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Returns for reasons other than defect/damage
For returns of this sort, please be aware of the following policies and steps for returning products to Artisan Mushrooms:
Merchandise being returned for reasons other than defect or damage will be subject to a 4% restocking fee.
Artisan Mushrooms must be notified of all returns within 10 business days from the day of receipt. Failure to report returns in a timely manner may result in additional fees.
Customers notifying Artisan Mushrooms of a return should contact us via phone whenever possible, or by email, fax or mail if this option is not available. When notifying us of a return, please have your order number available.
Having informed Artisan Mushrooms of the intent to return product, please ship defective item(s) back to Artisan Mushrooms with sufficient and appropriate packaging. Please include the original box and when possible, so that we can assess the package upon receipt.
Include a copy of the invoice, along with any other pertinent information (your name, shipping address, phone number, and reason for return). This will increase our ability to process your return in a timely manner.
Upon receipt of the return package, Artisan Mushrooms will calculate return costs, and contact you to verify that a return has been made.
Artisan Mushrooms will not be responsible for damage incurred to returned merchandise in transit. Insuring expensive items is recommended.
Refunds Policy
Artisan Mushrooms does not offer refunds for live items. Please do not ship Live Items back to Artisan Mushrooms. If you suspect that your Live Item is damaged or defective, contact Artisan Mushrooms immediately. Our Customer Service team will assist you.
In the event that a refund is approved for your return of non-Live Items, the following protocols shall apply:
We prefer to issue a refund in the same form of payment used to originally purchase product. However, this may not always be possible. For example, if more than 30 days have passed since the original credit card transaction for an order, we may not be able to process refund to the credit card. In this instance, would issue refund in the form of a check.
When credit card refunds are processed, please allow up to 5 business days for funds to be returned to your account. (This time may vary depending on the processing times required for various financial institutions.)
Need help?
Contact us for questions related to refunds and returns.