How to Place an Order With Artisan Mushrooms
Artisan Mushrooms accepts orders made online at artisanmushrooms.ie. Please read below for detailed information about ordering.
When placing an order online, please be aware of the following:
Be sure to provide accurate address and payment information. This includes proper billing and shipping addresses. Failure to provide correct information may lead to delays or cancellations.
Please double-check all orders before submitting them. Artisan Mushrooms will ship orders as they are received, and expect that customers have ordered the proper products and quantities. Corrections may be made to orders only if Artisan Mushrooms is immediately notified of order errors prior to processing and shipping. Do not place duplicate orders, as this will complicate any corrective action needed. Please contact Artisan Mushrooms immediately if errors have occurred with your order.
Artisan Mushrooms must have a valid means for contacting customers, and requires either a phone number or email address for all orders. If an email address is provided, it should be assumed that we may use if for communication pertaining to the order. Failure to provide correct contact information may result in delay or cancellation of an order if we cannot reach you in a timely manner.
Artisan Mushrooms will process orders as quickly as possible, but we do not guarantee that orders will be shipped the day they are received.
On average, orders are processed and shipped within 3 business days from the time that they are received. When items are unavailable or out of stock, shipment may be delayed until all items are in stock. A member of our customer support team will contact you if there are back orders or other delays.
If you have an order or are in need of expedited shipping, contact us to place your order directly, and we will gladly inform you of current availability and shipping options. Orders placed online may not be processed until the following business day, so we encourage customers to contact us with expedited concerns.
Artisan Mushrooms ships through the Irish postal service and UPS. For orders shipping with UPS service, you must provide a physical address—no PO boxes for UPS packages.
Artisan Mushrooms does not guarantee same-day shipping. Unless otherwise specified, we will do our best to find the most cost-effective and appropriate shipping method for the items that you have ordered. If you require immediate assistance with the shipment of your order, please contact us, and we will be glad to provide shipping options and timelines for you.
Artisan Mushrooms is glad to ship to international destinations. Please note, however, that all international customers are responsible for checking with their country’s import authorities before placing an order. Your country may have restrictions on the import of mushroom products that would prohibit our live items or supplements from being shipped to your location. Artisan Mushrooms will not be responsible for foreign shipments that are not permitted due to import restrictions. It is the responsibility of the customer to verify the acceptability of those products that they wish to order prior to placing an order with Artisan Mushrooms.
Once you have determined that your country will allow the import of our products, you may place your order on the website. A current phone number is required for all international shipments; please provide a valid phone number with your order.
Artisan Mushrooms cannot calculate or estimate the costs of international duties, taxes, or import fees. International customers will be responsible for all duties, taxes and import fees associated with their shipment.
Artisan Mushrooms may not quote your international order and ask that you rather find a broker within the Republic of Ireland. We may also point you to international distributors that could fulfill your order. With an increase in customs regulations, taxes and shipping costs, we may prioritize previous customers over new inquiries and may not accept new orders at any given time.